Privacy Policy

Last Updated: July 31, 2026

At MobileOcean Bilişim Yazılım Anonim Şirketi (“MobileOcean”, “Genva”, “Genva AI”, “us”, “we”, or “our”), the company that develops and operates the Genva AI application and related services, protecting your privacy and maintaining data transparency is a core priority. We aim to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable global privacy standards.

This Privacy Policy explains how we collect, process, secure, and retain your personal information when you access our mobile applications (iOS and Android), desktop applications, websites, and web platforms (collectively, “Genva”, “GENVA”, or the “Services”).

This Privacy Policy (“Policy”) governs your use of Genva, the Website, and any Services provided through them. When using or accessing the Website and the Services, you agree to be bound by the terms of this Privacy Policy and our Terms of Use, available at https://genvaai.com/terms/. This Policy may refer to users as “you” or “user.” If you do not agree to the terms within this Privacy Policy and the corresponding Terms of Use, do not access or use Genva, the Website, or the Services.

Please read this Privacy Policy carefully to understand our policies and practices regarding your personal information and how we will treat it. If you do not agree with the terms of this Privacy Policy, please do not use Genva or our Website and Services. By accessing or using the Website, the App, and Services, you agree to this Privacy Policy. This Policy may change from time to time (see Privacy Policy Updates). Your continued use of the Website, the App, and the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

1. Definitions of Core Processing Terms

“App” refers to the Genva mobile application or the desktop application version of Genva.

“Biometric Identification” refers to the automated recognition of individuals based on measurable physical or behavioral characteristics, such as fingerprints, facial features, iris patterns, or voice, that are unique to each person.

“Face Data” refers to any facial landmarks, coordinates, or mathematical representations of facial geometry extracted from your uploaded photos or videos. Initial face detection is executed locally on your device via Apple Vision strictly in volatile system memory. It is dropped after successful processing, is never serialized, is not written to persistent disk storage, and is not transmitted to our servers. We retain only a non-biometric indicator that a face is present and an associated content identifier.

“Genva Community Feed” means the voluntary, user-facing, interactive community space and discovery showcase operated within the App where Users can voluntarily publish, share, and display their generated Output Content, along with any associated text prompts, style settings, or filter configurations, to other Users of the Services.

“Input Content” refers to the photos, videos, prompts, configurations, and metadata you upload to the App.

“Metadata” includes technical file characteristics (such as dimensions, file format, device details, and upload timestamps) generated during processing.

“Output Content” (or “Generated Content”) refers to the final generated media, edited files, avatars, or video assets returned to you.

“Prompts” refers to the text descriptions or artistic style instructions you submit to steer the generative AI models.

“Services” means the content and features accessible or usable by you when you use Genva, as well as those features and functions we provide and make available to you through Genva while you are a Genva User.

“Users” refers to any person accessing or utilizing Genva or the App.

“Website” refers to the following URL: https://genvaai.com/

2. Information We Collect and Process

To provide our editing and generative AI Services, we collect several categories of information.

2.1 How we collect your personal information

Genva collects personal information from you upon your registration for our Services and upon your log-in to or access of Genva, our Website, or Services. We collect additional information about you when you interact with us electronically or in person, when you access Genva, or our Website, and when we provide our Services to you.

It may not be readily apparent to you when such data is being collected. For instance, when you visit our Website or download or use Genva, your IP address is collected so that we know where to send the information you are requesting. An IP address is a number used by computers on the network to identify your computer every time you log on to the Internet.

2.2 Why we collect your personal information

We process your personal information because we have a contractual obligation with you. When you create an account to use Genva (required for any paid subscriptions), or our Website and Services, and agree to our Terms of Service, a contract is formed between you and us. In order to carry out our contractual obligations, we need to process the information you provide, which also includes personal information. Even if there is no direct contractual obligation between us, we may process your information based on the explicit consent you have provided (to us or to a third-party data controller) for the processing of that information.

2.3 How we use your personal information

We will use the personal information collected from you:

  • to administer your account with us and provide you with our Services;
  • to respond to your inquiries and deliver reminder e-mails to you;
  • to provide you with information regarding updates and changes to Genva, our Website, our Terms of Service, or any Services we offer or provide through it;
  • to improve our products and Services;
  • to provide a personalized experience for you upon use of our Services.

Additionally, we may use anonymized information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

2.4 Disclosure of personal information

We will not disclose your personal information to any third party, and we do not share, sell, rent, or trade your personal information with third parties for their commercial purposes. However, we reserve the right to disclose information about you to third parties for assistance in improving Genva’s products and Services. Additionally, we may disclose personal and non-personally identifiable information to third-party service providers engaged by us to provide technical support, hosting services, testing, network security, or statistical services; any such disclosure will be subject to confidentiality obligations.

Genva may also disclose information about you to third parties where we have a good-faith belief that such disclosure is necessary in order to: (i) protect, enforce, or defend the legal rights, privacy, safety, or property of Genva, our affiliates, or their employees, agents, and contractors (including enforcement of our agreements and our terms of use); (ii) protect the safety, privacy, and security of users of Genva, its employees, owners, or members of the public; (iii) protect against fraud or for risk-management purposes; (iv) comply with the law or legal process; or (v) respond to requests from public and government authorities.

Genva may use a third-party payment processor such as Stripe, Apple App Store, Google Play, PayPal for payment transactions. Wherever you designate a payment source for transaction processing with us through any platform, you are responsible for visiting, understanding, and abiding by all terms of such platforms and payment sources.

2.5 Personal Information Provided Directly by You

  • Contact information, such as your email address and IP address.
  • Profile information, including your name, profile picture, or login metadata from third-party social media integrations.
  • Demographic characteristics, specifically any gender selection. Note: Any gender selection is processed to guide the generative AI model in rendering conventionally matching artistic styles (e.g., more masculine or feminine outputs).
  • Your profile picture or avatar.
  • Your first and last name.

2.6 Other information that may be linked to personal information

  • Content you post publicly or privately on your Genva account;
  • Searches completed through the Website;
  • Preference settings;
  • Stored information or files created or stored on the Website or through the Services;
  • Any emails you send to Genva;
  • Times of access to the Website;
  • Websites that referred you to Genva;
  • Your operating system type.

2.7 Right to access and control your data

We provide you with many choices about the collection, use, and sharing of your data, from deleting or correcting data you include in your profile to controlling the visibility of your posts and communications. We will provide you with access to the personal information we store and allow you to:

  • Delete your data — you can request that we erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you);
  • Change or correct your data — you have the option to edit some of your personal data through your account. You can also ask us to change, update, or fix your data in certain cases, particularly if it is inaccurate;
  • Object to, limit, or restrict use of data — you can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held);
  • Access and/or take your data — you can ask us for a copy of your personal data, including a copy of the personal data you provided in machine-readable form.

We provide our California consumers with detailed information about the categories of personal information we have collected in the past 12 months. You may send us an e-mail at [email protected] to request any or all of the above.

2.8 Cookies and Tracking Technologies

We collect information about you using “cookies.” Cookies are small data files stored on your hard drive by a Website. The cookies we use are for authentication purposes (to facilitate your log-in) and as session cookies (to recognize your preferences while navigating through the Website).

Usually the information we collect automatically through cookies is statistical data and cannot be used to identify you as an individual. It helps us improve our App(s), Website, and Services and deliver a better, more personalized service. Additionally, there may be third-party cookies used on our Website by third-party advertisers; those cookies are not related to your profile, cannot identify who you are, and therefore are not linked to your personal data. When you first visit our Website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies, or you prevent their use through your browser settings, you may not be able to use all the functionality of our Website or Services.

2.9 Security of your personal information

Genva is committed to ensuring that the information you provide to us is secure from accidental loss and from unauthorized access, use, alteration, and disclosure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.

  • All information you provide to us is stored, if at all, on a secure database behind a Virtual Private Network;
  • We restrict access to personal information to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations;
  • We back up client data in multiple data centers, enabling speedy recovery in case of a disaster;
  • Whenever possible, we will pseudonymize personal or related data.

The safety and security of your information also depends on you. Where we have given you a password for access to certain parts of our App, Website, or Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website or our Apps, including chats or message boards. The information you share in public areas may be viewed by any user of the Website or our Apps or Services.

2.10 Commercial and non-commercial communication

By providing information to the Website or through our App(s) or Services, such as signing up for a newsletter or an account, you agree to receive e-mail communication from us. However, you may unsubscribe from certain communications by notifying Genva that you no longer wish to receive solicitations or commercial information. Genva will remove you from the database where you have the right to request this under this Privacy Policy, the Terms of Use, or applicable law, or where Genva voluntarily decides to grant the request.

2.11 Processing of Uploaded Photos and Videos

Most standard image and video editing features are processed directly on your local device. However, utilizing generative AI features may require cloud processing.

The AI Pipeline & Storage Infrastructure: To generate personalized outputs, you may be required to upload 10 to 20 photos or videos. These files are processed within containerized private cloud instances hosted on GPU nodes provided by Eachlabs, Inc. (whose Terms of Service are available at https://www.eachlabs.ai/terms-of-service and whose Privacy Policy is available at https://www.eachlabs.ai/privacy-policy).

Our core storage systems, general server infrastructure, and persistent user databases are hosted on DigitalOcean Spaces in the United States

3. Apple App Store Privacy Disclosures (Guidelines 5.1.1 & 5.1.2)

To comply with Apple’s developer requirements regarding “Face Data” and user transparency, we adhere to and require compliance with the following operational rules.

Genva uses facial data solely to generate AI videos and images through our third-party provider, Eachlabs AI. Photos and videos you upload may be temporarily processed to detect facial landmarks, but are never used to identify you or create biometric profiles. Your media is securely transmitted to Eachlabs AI and processed only to generate the requested AI video or image. Data processed by Eachlabs is not stored beyond what is necessary to generate the requested content and is automatically deleted shortly after processing.

We do not use your facial data or media for advertising, profiling, or sharing with unauthorized third parties. You may request immediate deletion of your data at any time by contacting us at [email protected].

For more details on how Eachlabs AI handles your data, please review their Privacy Policy and Terms of Service here:

  • Eachlabs Privacy Policy
  • Eachlabs Terms of Service

3.1 Platform-Specific Data Sharing for Refunds

If you request a refund for an in-app purchase through Apple’s App Store, we may provide Apple with certain consumption metrics. This metadata is shared solely to help Apple make informed refund decisions and includes:

  • Time elapsed since app installation and total active usage time.
  • Anonymous account identifiers.
  • Whether the purchased subscription, in-app currency, or features were consumed.
  • Whether a free trial was utilized and historical refund records.

4. Your Rights and Choices

4.1 Account Deletion and File-Level Erasure Limitations

Account Deletion: You can initiate account deletion directly within the App’s settings menu (for iOS users) or by emailing [email protected] (for Android, Web, and Desktop users).

Critical Limitation Disclosure: When you initiate account deletion, we permanently delete your profile and active records from our production databases, rendering your account inaccessible and removing the association between your identity and your uploaded content from our active systems. Although immediate file-level deletion from all cloud storage and backup infrastructure may not be technically feasible, any remaining source content, personalized model weights, generated outputs, or encrypted backup copies that temporarily remain within our or our service providers’ secure cloud infrastructure are permanently inaccessible, cryptographically orphaned, or otherwise disassociated from your account, cannot reasonably be associated with you or used to identify you, and are not used for any business, operational, or AI-training purposes following account deletion. Such residual copies are retained solely as part of secure backup or storage processes and are automatically overwritten or permanently destroyed in accordance with our data retention and backup policies. We process account deletion requests in accordance with applicable privacy laws, including the GDPR and the CCPA/CPRA, subject to any applicable legal exceptions.

4.2 Data Portability and Access Requests

You have the right to request a complete, machine-readable copy of your personal data. To exercise this right, email your request to [email protected]. Following identity verification, our privacy compliance team will deliver your secure data package via electronic mail within forty-five (45) days.

4.3 Community Feed Control

Genva features a voluntary community space where users can share their creations. If you choose to publish your Output Content to the Genva Community Feed, you grant us a non-exclusive, royalty-free, worldwide, transferable, and sub-licensable license to display, store, reproduce, and make such materials available to other users. Other users may use your shared assets as reference or inspiration for their own generations. You can toggle these sharing permissions or delete your public feed posts at any time within your in-app settings.

5. Children’s Online Privacy Protection

The Genva Website, App(s), and Services are directed to persons over the age of 13. Genva does not knowingly collect information from children under 13 years of age, or have any reasonable grounds for believing that persons under the age of 13 are accessing the Website, Services, or App(s). If Genva discovers any inadvertently collected personal information of a person under the age of 13, that information will be swiftly deleted from its records. If you believe that Genva may have any information from a person under age 13, please contact Genva at: [email protected].

6. Privacy Policy Updates

We reserve the right to revise this Privacy Policy. Material updates will be communicated to you via email or through prominent notifications within the App prior to the changes taking effect. Continued use of the App following update notifications constitutes your acceptance of the revised Policy.

7. Privacy Support Contacts

  • Corporate Address: MobileOcean Bilişim Yazılım Anonim Şirketi.
  • Address: ATATEPE MAH. 3511 SK. NO: 11 İÇ KAPI NO: 19 ATAKUM/SAMSUN
  • General Support: [email protected] / [email protected]